Cisco WebEx Connect IM
Collaborate Securely with Anyone
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Overview:
Cisco WebEx Connect simplifies communications and enhances productivity by unifying presence, Instant Messaging (IM), IP telephony, voice and video, and web conferencing more securely into one client on your desktop. Cisco WebEx Connect is delivered through Software-as-a-Service, uses best-in-class unified communications, and integrates with commonly used desktop applications. Communicate and collaborate effectively from anywhere you have an Internet connection.
Communicate and collaborate more effectively with colleagues, partners, and customers by using Cisco WebEx Connect.
Facilitate Faster Decision Making
Enhance productivity with presence awareness. See which colleagues, partners, or customers are available, and get in touch right away.
Communicate Flexibly: The Right Solution for the Right Situation
Choose the best channel for your communication, including:
- Instant messaging (IM)
- Audio
- Voice over IP (VoIP)
- Video
- Integrated web conferencing
WebEx Connect IM uses Extensible Messaging and Presence Protocol (XMPP), the only Internet presence and IM standard formalized by the IETF.
Extend Your Unified Communications Investment
Take advantage of your investments in Cisco Unified Communications by adding telephony to WebEx Connect IM.
Place, receive, and manage calls through your computer when you're working remotely, or manage your Cisco IP phone from WebEx Connect in the office. This requires Cisco Unified Communications Manager 6.1.3 or a later version and the Cisco Unified Communications Integration plug-in for WebEx Connect IM.
Features and Benefits:
| Feature | Benefit |
|---|---|
| Communication integration | Use a single, intuitive interface for instant messaging (IM) with individuals and groups, IP telephony, visual voicemail, voice and web conferencing, peer-to-peer audio and video, desktop share, and communication history. |
| Presence | View real-time availability of co-workers and colleagues within and outside the enterprise network:
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| Enterprise instant messaging | Chat in real time using IM to save time and reduce phone tag. Several chat modes are supported, ranging from:
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| Predictive search | Look up contacts quickly - even if you do not remember how to spell a name. Predictive search provides suggestions to you as you type in a search query and indexes your contact list, recent contacts, Outlook contacts, and your company directory. |
| Media escalation | Choose the right communication tool for the situation. Escalate from a chat to an audio call, peer-to-peer video chat, or web meeting. Media escalations are as easy as clicking a button for point-to-point and group chat, voice, video, and web meetings. |
| Peer-to-peer audio and video | Place one-to-one Internet voice and high-definition (HD) video (720 p) calls directly between WebEx Connect clients. |
| Integrated voice telephony |
Exchange ideas quickly by using WebEx Connect as a soft phone or for controlling your Cisco IP desk phone.
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| Conferencing | Initiate multiparty voice and web meetings.
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| Chat history | Access a history of your IM conversations. |
| Visual voice message access | Access and manage your voice messages.
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| Microsoft Office and Outlook integration | View contact presence information directly within Microsoft Outlook, Office, or SharePoint. Click on a contact to initiate an IM chat or audio call. |
| My meetings | View a calendar of your daily meetings and click to join your scheduled WebEx meetings. |
| Single sign on (SSO) | Single sign-on (SSO) also allows companies to use their on-premises SSO system to simplify the management of the WebEx Connect. With SSO, users more securely log in using their corporate login credentials. |
| Encryption | IM messages are standard-encrypted, 128-bit Secure Sockets Layer (SSL) up to 264-bit Advanced Encryption Standard (AES) encryption. Signaling and media are also encrypted. |
| Policy management | IT departments can set policies at the organizational or group levels to determine which users have access to specific features and capabilities. |
| Server-side IM logging | Keep logs of all IM traffic throughout your organization and send those messages to your existing email archives or to other third-party archiving endpoints. |
| Localization | Languages supported include English, French, Japanese, Spanish, German, Italian, Portuguese, Russian, Chinese (China), Chinese (Taiwan), and Korean. |
Platform Comparison for Cisco WebEx Connect:
| Windows | Mac (Cisco Jabber) | |
|---|---|---|
| Presence | ||
| In a WebEx meeting | Yes | Yes |
| Sharing desktop | Yes | Yes |
| In a meeting | Yes | No |
| Instant Messaging | ||
| Broadcast | Yes | No |
| Group | Yes | Yes |
| Chat history | Yes | Yes |
| Screen capture | Yes | No |
| File transfer | Yes | Yes |
| Unified Communications Integration | ||
| Audio | Yes | Yes |
| Visual voicemail | Yes | Yes |
| Non-Unified Communications | ||
| Peer-to-peer audio | Yes | No |
| Peer-to-peer video | Yes | No |
| Desktop share | Yes | Yes |
| Meetings | ||
| Instant meeting | Yes | Yes |
| Join scheduled meeting | Yes | Yes |
| WebEx meeting list | Yes | Yes |
| Microsoft Integration | ||
| Calendar | Yes | No |
| Presence and IM | Yes | No |
| Click-to-communicate | Yes | Partial |
| Office (click-to-call) | Yes | Partial |
| Call Controls | ||
| Forward | Yes | Yes |
| Conference | Yes | Yes |
| Transfer | Yes | Yes |
| Send to mobile | Yes | Yes |
| Security and Administration | ||
| Policy enforcement | Yes | Yes |
| Encryption | Yes | Yes |
| SSO | Yes | Yes |
| Predictive Search | ||
| Contacts and recent calls | Yes | Yes |
| Personal contacts | Yes | Yes |
| Directory | Yes | Yes |
GPL Licensing Options:
Cisco WebEx Connect can be procured via the Cisco Global Price List (GPL) using a number of flexible pricing and packaging options designed to meet the business needs of any organization. These options include:
- Employee Count, which is best if your company meets the minimum license quantity requirements and you need to make WebEx Connect available to all employees without having to purchase each employee an individual account. It also allows you to pay a fixed price regardless of how many users actively use the services.
- Active Host, which is best suited for a company that meets the minimum license quantity requirements, and wishes to make collaboration and messaging available to all employees without having to purchase each employee an individual account. However, unlike the Employee Count, you pay based on the number of users who make active use of the services.
- Named Host, which is suitable for a company that wants to provide WebEx Connect for a portion, but not all, of the employees while paying based on the number of users who have access to the service.
Licensing Options
| As Part of Enterprise Subscription | Access Offers | ||
|---|---|---|---|
| By Employee Count | By Active Host | Named Host | |
| Subscription details | Every employee in an organization receives access to WebEx Connect with WebEx Enterprise Edition or WebEx Meeting Center. | The initial subscription is based on 15 percent of the total employee count, but all employees receive access to WebEx Connect. In year two, Cisco will calculate the number of active hosts to determine the new subscription count. | The initial subscription is based on 15 percent of the total employee count, but all employees receive access to the WebEx Connect. In year two, Cisco will calculate the number of active hosts to determine the new subscription count. |
| Minimum purchase | In order to purchase an Employee Count subscription, an organization must have a minimum of 100 employees. | Minimum 15 percent of total employee count, minimum number of licenses - 100. | An organization must purchase a minimum of 25 named hosts in order to buy off of the GPL, and there is no maximum order size. |
| Available terms | 1,2,3 and 5-year subscriptions | 1-year subscription | 1, 2 and 3-year subscriptions; Monthly co-term SKUs |
| Optional IM federation available? | Yes | No | No |
| Customer support |
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Documentation:
Download the Cisco WebEx Connect on Cisco Global Price List (GPL) Datasheet (PDF).