Cisco Networking

Cisco Networking is your team’s bridge to an intent-based network. It is an open, extensible, software-driven portfolio that helps accelerate and simplify your enterprise network operations while lowering costs and reducing your risk. Only Cisco provides a single-network fabric that is powered by deep intelligence and integrated security to delivery automation and assurance across your entire network organization at scale. Cisco Networking gives IT time back from time-consuming, repetitive network configuration tasks so you can focus on the innovations your business needs.

Cisco DNA Software subscriptions provide customers with four key benefits:

• Investment protection of software purchases through software services-enabled license portability
• Software suites that address typical customer use case scenarios at an attractive price
• Flexible licensing models to smoothly distribute customer’s software spending over time
• Access to new technology from Cisco

IT management challenges and Cisco DNA Software benefits

The outlines common IT management challenges and the ways that Cisco DNA Software helps customers to address them.

IT management challenges	Cisco DNA Software benefits
Shrinking IT budgets Budgets are shrinking while IT demands continue to accelerate. As the costs of IT and downtime skyrocket, companies need to balance shrinking budgets with easy-to-deploy networks that enhance operation efficiency.	Deliver more value for your money Cisco DNA Software is designed for typical customer use scenarios and is offered at a better-together price, making it easier and less expensive for you to deploy complete solutions. Increase investment protection Software services-enabled license portability lets your software licenses stay current through hardware upgrades and replacements at no additional cost.
Infrastructure inflexibility IT organizations lack an automated way to keep pace with changing business needs and demands for more resources. It often takes months or weeks to procure and provision a new network service.	Enhance business agility Cisco DNA Software delivers critical business solutions and provides you with the tools you need to deploy, maintain, and manage your software.
Lack of buying options Organizations need more options for buying software to improve their flexibility, reduce risk, and cut costs.	Supplies flexible licensing models Evenly distribute your software spending over time with subscription-based and other flexible purchasing models.
Implementation obstacles Deploying software and implementing new use cases can often cause major disruptions in your current operations.	Reduce risk Cisco’s technical and professional services provide the expertise, smart tools, and proven processes that reduce risk and downtime.
Excessive time and costs for maintenance The majority of your IT budget and most of your workloads are focused on routine maintenance, limiting your ability to innovate and grow your business.	Accelerate ROI and time-to-value Optimize the performance of your networks to get the most from your technology investments. Accelerate your business outcomes with expert guidance from Cisco technical and professional services.

Components of Cisco DNA Advantage offer

Cisco DNA Advantage for Wireless delivers policy-based automation with SD-Access, monitoring, and Cisco DNA Assurance. It also includes:

• Cisco DNA Essentials delivers base automation, monitoring, and management.
• Cisco Spaces is a single scalable, reliable location platform that digitizes spaces by centralizing location services for both people and things. This powerful location platform leverages existing Wi-Fi infrastructure to give you actionable insights, provide trigger notifications, and drive business outcomes.
• Cisco AI Network Analytics - AI and machine learning technologies are implemented on Cisco DNA Center and in the AI Network Analytics cloud to enhance the insight and remediation capabilities of Cisco DNA Assurance.

All Cisco DNA Subscription offers include embedded software support with the Cisco Technical Assistance Center (TAC), knowledge base access, and software downloads. Additional services, such as Cisco Solution Support with Smart Net Total Care and Cisco Solution Support with Software Support Services, are available for purchase separately.

Cisco platforms supported by Cisco DNA Advantage subscription

For a full list of features in Cisco DNA Advantage, Cisco DNA Essentials, as well as Network Advantage and Network Essentials, please refer to the Cisco DNA Software for Wireless feature matrix.

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Cisco Technical Services

We recommend that Cisco DNA subscription customers purchase Cisco Solution Support for both hardware and license support.

Cisco Embedded Support is included with the purchase of the software subscription. Cisco Embedded Support provides Cisco technical support access online or by phone.

Cisco Embedded Software Support includes:

• Access to support and troubleshooting through online tools and web case submission; case severity or escalation guidelines are not applicable.
• TAC access 24 hours a day to assist by telephone, or web case submission and online tools with application software use and troubleshooting problems.
• Entitlement to maintenance releases, and software updates for software.
• Access to this system offers customers helpful technical and general information about Cisco products as well as access to the online Cisco Software Center library.

No additional products or fees are required to receive these services with a software subscription.

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Cisco Solution Support

Cisco Solution Support is the recommended service on both the hardware and software licenses. Cisco Solution Support is an essential element of the Cisco DNA networking architecture because it helps customers maintain its performance, reliability, and return on investment. This service delivers centralized support across the Cisco and third-party solution partner products in your solution ecosystem. Cisco’s team of solution experts is the primary point of contact and owns the case from first call to resolution, no matter where the problem resides in the customer’s network.

Refer to the service description for more detailed information regarding Cisco Solution Support.

• Cisco Solution Support with Smart Net Total Care
• Cisco Solution Support with Software Support Services