Cisco Unified Attendant Console Standard
Dispatch Calls Quickly with a Personal Touch
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Please Note: All Prices are Inclusive of GST
Overview:
Connect customers, employees, and business partners with the right person, the first time. Cisco® Unified Attendant Console Standard gives corporate operators and receptionists the tools they need to handle incoming calls efficiently and professionally. This desktop application communicates directly with Cisco Unified Communications Manager to control the operator's phone. It makes it fast and easy to answer calls and transfer them to people across your organization.
Cisco Unified Attendant Console Standard pairs with Cisco Unified IP Phones, and is supported on Cisco Unified Communications Manager and Cisco Business Edition 6000 platforms.
Features and Benefits:
Cisco Unified Attendant Console Standard is simple to set up and easy to use. It gives you a smooth transition path from the Cisco Unified Communications Manager Attendant Console. And it offers some great new features, including:
- Searchable speed dials
- Jabber presence in the directory (if you use the Jabber application)
- Modern user interface
- No server to deploy and maintain
Table lists additional features and benefits of Cisco Unified Attendant Console Standard.
| Feature | Benefit |
|---|---|
| Telephony Features | |
| Core call controls | Use Cisco Unified Attendant Console Standard to answer, transfer, hold, park, join, and conference - all from a fast and intuitive application. |
| Default transfer options | Handle calls faster by setting a default transfer type - blind (unannounced) transfers or consult (announced) transfers. Your operators can use either option at any time. |
| Call park | The Parked Calls window in Cisco Unified Attendant Console Standard provides operators with a clean visual way to work with Cisco Unified Communications Manager call park extensions. |
| Call history | Easily view missed calls in the Call History panel. |
| Directory Features | |
| Synchronize with Cisco Unified Communications Manager and/or a local .csv file | Synchronize the Cisco Unified Attendant Console Standard directory with Cisco Unified Communications Manager, a local .csv file, or both. |
| Import speed dials from Cisco Unified Communications Manager Attendant Console | Speed dials are critical for fast phone communications. To help your operators transition from Cisco Unified Communications Manager Attendant Console, Cisco Unified Attendant Console Standard can import exported speed dials from Cisco Unified Communications Manager Attendant Console. |
| Manually add individual contacts | Enable operators to add individual contacts directly to their searchable directory so they have the flexibility they need to create useful directory groups. |
| Speed dial groups | Operators can create their own speed dial groups, displayed as tabs across the top of the directory. Groups can include a mix of synchronized contacts and contacts manually added by the operator. |
| Directory search | Search all synchronized contacts and speed dial groups to find contacts quickly. |
| Presence integration | If your organization uses Cisco Presence, operators can view each contact's Jabber presence to see quickly if the contact is available to receive a call. |
| Additional Features | |
| Adjustable font size | Changing the font size is one of the many ways in which individual users can tailor the Cisco Unified Attendant Console Standard application to best suit their needs. |
| Configurable user interface | Each operator can customize the layout of the Cisco Unified Attendant Console Standard to make it more efficient and comfortable. |
Platform Compatibility:
Cisco Unified Attendant Console Standard Version 10.0 is compatible with Cisco Unified Communications Manager Versions 7.1(5) through 10.0. Cisco Unified Communications Manager Express is not supported.
System Requirements:
Table lists the minimum system requirements for Cisco Unified Attendant Console Standard.
| System Requirements: Server | |
|---|---|
| Processor | 2.0 GHz Pentium 4 processor |
| Memory | 2 GB |
| Disk space | 1 GB |
| Hardware |
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| Operating system | One of the following operating systems:
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Documentation:
Download the Cisco Unified Attendant Console Standard Version 10.0 Datasheet (PDF).
Pricing Notes:
- All Prices are Inclusive of GST
- Pricing and product availability subject to change without notice.